Complaints procedure

Our colleagues work hard every day to deliver the best possible quality. However, there may be times when things don't go entirely well or to your satisfaction. In the first instance, we ask you to make this known to your direct Capability contact person. We will always look for the best solution.

Do you have a complaint you'd like to report? In our Complaints Procedure, you can find exactly how to bring it to our attention. Our colleagues will handle your complaint and provide you with feedback on the next steps in the process.