Frequently asked questions

Logging in to XpertSuite is easy via: https://login.xpertsuite.nl/Account/LogOn. Or login via our website: www.capability.nl.

Logging in for the first time? Then you will receive an activation link. Click on the link and activate your account. We will ask you to make a new password and set up a 2-factor authentication. Choose one of the options: receive a SMS-code, use an authenticator-app (such as Google Authenticator) or a YubiKey-code. After you have followed these steps you will be able to log into XpertSuite.

Security and privacy are two important pillars for our organization. Therefore, as part of GDPR legislation, we have implemented an additional security measure in the login process. Two-step verification is a widely used method to ensure this.

Have you already read the user manual for XpertSuite? You can find it here. There, we explain in detail how it works. Additionally, you can always ask questions to your absence manager via DialoogXpert. Our colleagues are also available at: 088-0450100 or xs-helpdesk@capability.nl.

Send an email to xs-helpdesk@capability.nl and request your login credentials.

Once you're logged into XpertSuite, you'll immediately see an overview of all ongoing cases on the dashboard. Click on the name of the relevant employee, and the absenteeism file will open. In the 'Tasks' tab, you'll then see the employee's ongoing cases. More information about this can be found in the 'Case File' manual.

In the XpertSuite environment, you'll see the 'Sick' and 'Recovery' buttons in the top right corner. Click on them, and you can enter the sick leave or recovery notification.

Please note, there are two exceptions:

1. If your organization has an integration between the HR system and XpertSuite, enter all notifications in the HR system. These will then be automatically transferred to XpertSuite.
2. If you're insured through Aegon or Felison, enter all sick leave notifications via Cockpit (A.S.R.) or Verzekeringsinzicht (Felison). These notifications will be transferred to XpertSuite through an integration.

You can easily add or remove employees from XpertSuite. On the dashboard, you'll find the 'Organization' tab. You can also refer to the manual 'Adding, Editing, and Offboarding Employees' for more details. You can find it here.

When you register an employee in XpertSuite, a personnel file is automatically created. This file contains all the employee's details, such as contact information, employment details, and an overview of absenteeism cases.

You can easily find an employee's file on the dashboard under 'Search File.' Enter the employee's name or search using the 'Recently Visited' option. You can also refer to the 'Homepage' manual for more details.

The messaging feature provides a secure and protected way to communicate with your absence manager. You can find this feature under the 'Messages' option in the relevant employee file.

Want to start a new dialogue? Fill in all the required details and click 'Start Dialogue.' The specified employees will then receive a notification to log in. You can also refer to the manual ‘Dialoog Xpert’.

The DataSafe within XpertSuite has been developed to store all data in one central, secure location. From there, data is shared with chain partners, if necessary, in compliance with current laws and regulations. It is a sustainable solution that supports the absenteeism service process.

Through the DataSafe, each user in XpertSuite can only view employees with a care request. This complies with GDPR requirements. Without access to the DataSafe, you cannot add employees. If you want to view employees without a care request or add employees to the system, you will need permission from the designated DataSafe administrator.

Once the data processing agreement has been approved, we activate the DataSafe. At that point, all employee data is automatically exported from XpertSuite to the DataSafe. After that, we clean the XpertSuite database of the service provider. This means that personal details (name, address, and city) and Social Security numbers of employees without cases, appointments, or documents are deleted.

In short, all data that falls within the employee's privacy will no longer be shown. This includes: citizen's service number (BSN), name, address, city, phone numbers, email addresses and bank account numbers. Other data, such as job title, department, and number of working hours, will still be visible.

Yes, your employer is allowed to provide your citizen's service number (BSN) to the occupational health service or company doctor. If you'd like to know more, visit the website of the Dutch Data Protection Authority.

Yes, that's correct. The data is anonymized because the tree structure is also accessible to the absenteeism managers at Capability. By default, only the employee number is shown. When a sick leave notification is made, the other data will become visible so we can proceed with the process.

We always ask XpertSuite users within the employer's organization to have the data processing agreement signed by an authorized person within their own organization. This is standard practice and legally accepted.